Pep Boys: did not get to talk with them. wait time too long
A Pep Boys customer review by GetHuman user ~PepBoys Suck from November 16th, 2017
Background on ~PepBoys Suck's case
GetHuman: ~PepBoys Suck - can you tell our other Pep Boys customers when your case took place?
~PepBoys Suck: Yes I can. It was morning, on November 9th.
GetHuman: Did you reach out to Pep Boys, and if so, how?
GetHuman: And which of these common Pep Boys customer issues best describes the reason you wanted to talk to them?
(Shows ~PepBoys Suck a list of common Pep Boys problems)
~PepBoys Suck: "None of those really matches why I wanted to call Pep Boys that day." was why I was trying to call.
~PepBoys Suck's review of Pep Boys customer service
GetHuman: So how would you sum up your experience for GetHuman's Pep Boys customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PepBoys Suck: did not get to talk with them. wait time too long
GetHuman: Let's quantify your experience contacting Pep Boys. On a scale of 1 to 5, how easy is it go get help on a Pep Boys problem?
~PepBoys Suck: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PepBoys Suck: I'd give them a one out of five on communication.
GetHuman: And what about Pep Boys's ability to quickly and effectively address your problem?
~PepBoys Suck: For that I would say four out of five.
GetHuman: And finally- any advice for other Pep Boys customers?
~PepBoys Suck: Call them early in the day or late. Don't forget any personal or account information you might need for Pep Boys to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PepBoys Suck taken from his Pep Boys customer service problem that occurred on November 9th, 2017.