Philips Electronics: Have tried numerous times to talk to someone ab...
A Philips Electronics customer review by GetHuman user ~Ron Neely from November 21st, 2017
Background on ~Ron Neely's case
GetHuman: ~Ron Neely - can you tell our other Philips Electronics customers when your case took place?
~Ron Neely: Yup. It was late at night, on November 17th.
GetHuman: Did you reach out to Philips Electronics, and if so, how?
GetHuman: And which of these common Philips Electronics customer issues best describes the reason you wanted to talk to them?
(Shows ~Ron Neely a list of common Philips Electronics problems)
~Ron Neely: "Technical support" was why I was trying to call.
~Ron Neely's review of Philips Electronics customer service
GetHuman: So how would you sum up your experience for GetHuman's Philips Electronics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ron Neely: Have tried numerous times to talk to someone about my TV burning up. Have sent numerous e-mails and was told will get back to you in *-* days. It has been *weeks and no response. Evidently Phillips could care less about my request .
GetHuman: Let's quantify your experience contacting Philips Electronics. On a scale of 1 to 5, how easy is it go get help on a Philips Electronics problem?
~Ron Neely: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ron Neely: I'd give them a three out of five on communication.
GetHuman: And what about Philips Electronics's ability to quickly and effectively address your problem?
~Ron Neely: For that I would say four out of five.
GetHuman: And finally- any advice for other Philips Electronics customers?
~Ron Neely: Call them early in the day or late. Don't forget any personal or account information you might need for Philips Electronics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ron Neely taken from his Philips Electronics customer service problem that occurred on November 17th, 2017.