Philips Norelco: I have a PT**** shaver. Two weeks ago, the on...
A Philips Norelco customer review by GetHuman user ~angry mark from November 15th, 2017
Background on ~angry mark's case
GetHuman: ~angry mark - can you tell our other Philips Norelco customers when your case took place?
~angry mark: Yeah. It was morning, on November 12th.
GetHuman: Did you reach out to Philips Norelco, and if so, how?
GetHuman: And which of these common Philips Norelco customer issues best describes the reason you wanted to talk to them?
(Shows ~angry mark a list of common Philips Norelco problems)
~angry mark: "Returns" was why I was trying to call.
~angry mark's review of Philips Norelco customer service
GetHuman: So how would you sum up your experience for GetHuman's Philips Norelco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry mark: I have a PT**** shaver. Two weeks ago, the on*off button got stuck, and I had problems getting it to turn off. I called the service number, and since I got it last year, it was covered under warranty, and they said they would send a replacement in *-** business days. I called them today for a follow-up, and they said the model was out of stock, and they would send another model to me in *-** business days. They refused to speed up delivery. As nothappy puts it, this is poor planning. Perhaps I should threaten to sue.
GetHuman: Let's quantify your experience contacting Philips Norelco. On a scale of 1 to 5, how easy is it go get help on a Philips Norelco problem?
~angry mark: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry mark: I'd give them a three out of five on communication.
GetHuman: And what about Philips Norelco's ability to quickly and effectively address your problem?
~angry mark: For that I would say five out of five.
GetHuman: And finally- any advice for other Philips Norelco customers?
~angry mark: Call them early in the day or late. Don't forget any personal or account information you might need for Philips Norelco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry mark taken from his Philips Norelco customer service problem that occurred on November 12th, 2017.