Pillsbury: when everyone is out on employee development tr...
A Pillsbury customer review by GetHuman user ~NMC from November 26th, 2017
Background on ~NMC's case
GetHuman: ~NMC - can you tell our other Pillsbury customers when your case took place?
~NMC: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Pillsbury, and if so, how?
GetHuman: And which of these common Pillsbury customer issues best describes the reason you wanted to talk to them?
(Shows ~NMC a list of common Pillsbury problems)
~NMC: "Safety concern" was why I was trying to call.
~NMC's review of Pillsbury customer service
GetHuman: So how would you sum up your experience for GetHuman's Pillsbury customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NMC: when everyone is out on employee development training an alternative number should be given on the recording. Surely someone has to be available in Customer Service, otherwise what is the point of customer service when no is available.
GetHuman: Let's quantify your experience contacting Pillsbury. On a scale of 1 to 5, how easy is it go get help on a Pillsbury problem?
~NMC: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NMC: I'd give them a three out of five on communication.
GetHuman: And what about Pillsbury's ability to quickly and effectively address your problem?
~NMC: For that I would say two out of five.
GetHuman: And finally- any advice for other Pillsbury customers?
~NMC: Call them early in the day or late. Don't forget any personal or account information you might need for Pillsbury to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NMC taken from his Pillsbury customer service problem that occurred on November 20th, 2017.