Pittsburgh Post-Gazette: The phones were down did not receive paper vari...
A Pittsburgh Post-Gazette customer review by GetHuman user ~Betty Mucha from November 24th, 2017
Background on ~Betty Mucha's case
GetHuman: ~Betty Mucha - can you tell our other Pittsburgh Post-Gazette customers when your case took place?
~Betty Mucha: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to Pittsburgh Post-Gazette, and if so, how?
GetHuman: And which of these common Pittsburgh Post-Gazette customer issues best describes the reason you wanted to talk to them?
(Shows ~Betty Mucha a list of common Pittsburgh Post-Gazette problems)
~Betty Mucha: "Complaint" was why I was trying to call.
~Betty Mucha's review of Pittsburgh Post-Gazette customer service
GetHuman: So how would you sum up your experience for GetHuman's Pittsburgh Post-Gazette customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Betty Mucha: The phones were down did not receive paper various time ** or more in the past * mos. Promised a credit and NEVER received the credit. Once again would like to see the hard copy to view the credits that I should have received. All you send is a bill to renew my subscription for the same price NOT a decrease*discount in price. Extremely disappointed in the in consist service as well as never able see my credit! I have subscribe for ** years plus and considering canceling the Post completely. I have paid my bill promptly for ** plus years an as an elderly women of the age **yrs old bound t tmy wheel chair my only enjoyment is to read the paper can't do that when I do not receive it. Contact me on my nieces email lauri.derewecki@gmail. Com
GetHuman: Let's quantify your experience contacting Pittsburgh Post-Gazette. On a scale of 1 to 5, how easy is it go get help on a Pittsburgh Post-Gazette problem?
~Betty Mucha: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Betty Mucha: I'd give them a four out of five on communication.
GetHuman: And what about Pittsburgh Post-Gazette's ability to quickly and effectively address your problem?
~Betty Mucha: For that I would say three out of five.
GetHuman: And finally- any advice for other Pittsburgh Post-Gazette customers?
~Betty Mucha: Call them early in the day or late. Don't forget any personal or account information you might need for Pittsburgh Post-Gazette to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Betty Mucha taken from his Pittsburgh Post-Gazette customer service problem that occurred on November 17th, 2017.