Pogo - EA Games: I've been trying to reach a HUMAN VOICE IN AMER...

A Pogo - EA Games customer review by GetHuman user ~bits592 from November 22nd, 2017

Background on ~bits592's case

GetHuman: ~bits592 - can you tell our other Pogo - EA Games customers when your case took place?
~bits592: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Pogo - EA Games, and if so, how?
~bits592: I used a help page I found on the GetHuman Pogo - EA Games customer service contact info page: Contact Pogo - EA Games Customer Service
GetHuman: And which of these common Pogo - EA Games customer issues best describes the reason you wanted to talk to them?
(Shows ~bits592 a list of common Pogo - EA Games problems)
~bits592: "Cancel order" was why I was trying to contact.

~bits592's review of Pogo - EA Games customer service

GetHuman: So how would you sum up your experience for GetHuman's Pogo - EA Games customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bits592: I've been trying to reach a HUMAN VOICE IN AMERICA since APRIL **** to report the DEATH of my husband JAMES who I want TAKEN OFF MY BILLING*CHECKING ACCT WITH POGO-EA because he obviously ISN'T a member now and I don't want to have $*.** a month taken out of the checking acct automatically for HIS POGO, I have my own I pay YEARLY. I tried to talk to a few operators in INDIA but they couldn't help! I feel POGO*EA owes me $*.** a month for APRIL-MAY-JUNE-JULY and maybe AUG since it's almost IMPOSSIBLE to get help with this. I DON'T KNOW my husband's PASSWORD and his computer is shut down----HELP!!!...SHIRLEY ALLISON*JAMES ALLISON** Deceased as of April **,****
GetHuman: Let's quantify your experience contacting Pogo - EA Games. On a scale of 1 to 5, how easy is it go get help on a Pogo - EA Games problem?
~bits592: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bits592: I'd give them a three out of five on communication.
GetHuman: And what about Pogo - EA Games's ability to quickly and effectively address your problem?
~bits592: For that I would say two out of five.
GetHuman: And finally- any advice for other Pogo - EA Games customers?
~bits592: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Pogo - EA Games to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bits592 taken from his Pogo - EA Games customer service problem that occurred on November 19th, 2017.

Pogo - EA Games

1.42 of 5 stars | 166 reviews

~bits592's Pogo - EA Games Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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