Poland Spring: Danielle was very helpful. She explained the re...
A Poland Spring customer review by GetHuman user ~avalon from November 26th, 2017
Background on ~avalon's case
GetHuman: ~avalon - can you tell our other Poland Spring customers when your case took place?
~avalon: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Poland Spring, and if so, how?
GetHuman: And which of these common Poland Spring customer issues best describes the reason you wanted to talk to them?
(Shows ~avalon a list of common Poland Spring problems)
~avalon: "Safety concern" was why I was trying to call.
~avalon's review of Poland Spring customer service
GetHuman: So how would you sum up your experience for GetHuman's Poland Spring customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~avalon: Danielle was very helpful. She explained the reason for delayed delivery(weather).She was understanding of our need for distilled water for medical equipment and assured me that we would be a priority delivery.
GetHuman: Let's quantify your experience contacting Poland Spring. On a scale of 1 to 5, how easy is it go get help on a Poland Spring problem?
~avalon: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~avalon: I'd give them a five out of five on communication.
GetHuman: And what about Poland Spring's ability to quickly and effectively address your problem?
~avalon: For that I would say five out of five.
GetHuman: And finally- any advice for other Poland Spring customers?
~avalon: Call them early in the day or late. Don't forget any personal or account information you might need for Poland Spring to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~avalon taken from his Poland Spring customer service problem that occurred on November 20th, 2017.
Poland Spring
3.00 of 5 stars | 7 reviews
~avalon's Poland Spring Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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