ProFlowers: A company with a BIG heart. I had to change the...
A ProFlowers customer review by GetHuman user ~Pat Fitz from November 16th, 2017
Background on ~Pat Fitz's case
GetHuman: ~Pat Fitz - can you tell our other ProFlowers customers when your case took place?
~Pat Fitz: Yes I can. It was afternoon, on November 6th.
GetHuman: Did you reach out to ProFlowers, and if so, how?
GetHuman: And which of these common ProFlowers customer issues best describes the reason you wanted to talk to them?
(Shows ~Pat Fitz a list of common ProFlowers problems)
~Pat Fitz: "Warranty claim" was why I was trying to call.
~Pat Fitz's review of ProFlowers customer service
GetHuman: So how would you sum up your experience for GetHuman's ProFlowers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pat Fitz: A company with a BIG heart. I had to change the delivery date at the last minute for Mother's Day because my mother was in the hospital. It was too late to cancel the old order, so they wrote new order NO CHARGE so my mother would get her flowers. PROFLOWERS I LOVE YOU AND WILL TELL EVERYONE. The phone personel was Excellent..I couldn't be happier.
GetHuman: Let's quantify your experience contacting ProFlowers. On a scale of 1 to 5, how easy is it go get help on a ProFlowers problem?
~Pat Fitz: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pat Fitz: I'd give them a three out of five on communication.
GetHuman: And what about ProFlowers's ability to quickly and effectively address your problem?
~Pat Fitz: For that I would say five out of five.
GetHuman: And finally- any advice for other ProFlowers customers?
~Pat Fitz: Call them early in the day or late. Don't forget any personal or account information you might need for ProFlowers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pat Fitz taken from his ProFlowers customer service problem that occurred on November 6th, 2017.