Procter & Gamble: cust. service rep. stated the coupon may have b...

A Procter & Gamble customer review by GetHuman user GetHuman-46178 from November 24th, 2017

Background on GetHuman-46178's case

GetHuman: GetHuman-46178 - can you tell our other Procter & Gamble customers when your case took place?
GetHuman-46178: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Procter & Gamble, and if so, how?
GetHuman-46178: I used the 800-609-3039 number I found for on the GetHuman Procter & Gamble customer phone number page I was on: Procter & Gamble Customer Service Phone Number
GetHuman: And which of these common Procter & Gamble customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-46178 a list of common Procter & Gamble problems)
GetHuman-46178: "None of those really matches why I wanted to call Procter & Gamble that day." was why I was trying to call.

GetHuman-46178's review of Procter & Gamble customer service

GetHuman: So how would you sum up your experience for GetHuman's Procter & Gamble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-46178: cust. service rep. stated the coupon may have been in the paper ads, but the item probably wasn't in the stores yet.
GetHuman: Let's quantify your experience contacting Procter & Gamble. On a scale of 1 to 5, how easy is it go get help on a Procter & Gamble problem?
GetHuman-46178: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-46178: I'd give them a three out of five on communication.
GetHuman: And what about Procter & Gamble's ability to quickly and effectively address your problem?
GetHuman-46178: For that I would say five out of five.
GetHuman: And finally- any advice for other Procter & Gamble customers?
GetHuman-46178: Call them early in the day or late. Don't forget any personal or account information you might need for Procter & Gamble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-46178 taken from his Procter & Gamble customer service problem that occurred on November 20th, 2017.

Procter & Gamble

3.00 of 5 stars | 48 reviews

GetHuman-46178's Procter & Gamble Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Procter & Gamble, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Procter & Gamble in any way.

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