Prometric: i hate this monopoly

A Prometric customer review by GetHuman user ~big dady from November 21st, 2017

Background on ~big dady's case

GetHuman: ~big dady - can you tell our other Prometric customers when your case took place?
~big dady: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Prometric, and if so, how?
~big dady: I used the 800-775-3926 number I found for on the GetHuman Prometric customer phone number page I was on: Prometric Customer Service Phone Number
GetHuman: And which of these common Prometric customer issues best describes the reason you wanted to talk to them?
(Shows ~big dady a list of common Prometric problems)
~big dady: "Reschedule Exam" was why I was trying to call.

~big dady's review of Prometric customer service

GetHuman: So how would you sum up your experience for GetHuman's Prometric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~big dady: i hate this monopoly
GetHuman: Let's quantify your experience contacting Prometric. On a scale of 1 to 5, how easy is it go get help on a Prometric problem?
~big dady: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~big dady: I'd give them a two out of five on communication.
GetHuman: And what about Prometric's ability to quickly and effectively address your problem?
~big dady: For that I would say three out of five.
GetHuman: And finally- any advice for other Prometric customers?
~big dady: Call them early in the day or late. Don't forget any personal or account information you might need for Prometric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~big dady taken from his Prometric customer service problem that occurred on November 15th, 2017.

Prometric

2.00 of 5 stars | 76 reviews

~big dady's Prometric Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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