Prometric: Got through to a knowledgeable person.*I avoide...

A Prometric customer review by GetHuman user ~Exam man from November 22nd, 2017

Background on ~Exam man's case

GetHuman: ~Exam man - can you tell our other Prometric customers when your case took place?
~Exam man: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Prometric, and if so, how?
~Exam man: I used the 800-775-3926 number I found for on the GetHuman Prometric customer phone number page I was on: Prometric Customer Service Phone Number
GetHuman: And which of these common Prometric customer issues best describes the reason you wanted to talk to them?
(Shows ~Exam man a list of common Prometric problems)
~Exam man: "Find Test Center" was why I was trying to call.

~Exam man's review of Prometric customer service

GetHuman: So how would you sum up your experience for GetHuman's Prometric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Exam man: Got through to a knowledgeable person.*I avoided going through ** steps in a phone tree.
GetHuman: Let's quantify your experience contacting Prometric. On a scale of 1 to 5, how easy is it go get help on a Prometric problem?
~Exam man: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Exam man: I'd give them a two out of five on communication.
GetHuman: And what about Prometric's ability to quickly and effectively address your problem?
~Exam man: For that I would say one out of five.
GetHuman: And finally- any advice for other Prometric customers?
~Exam man: Call them early in the day or late. Don't forget any personal or account information you might need for Prometric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Exam man taken from his Prometric customer service problem that occurred on November 16th, 2017.

Prometric

2.00 of 5 stars | 76 reviews

~Exam man's Prometric Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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