Publisher's Clearing House: An item had been returned to PCH due to the fac...
A Publisher's Clearing House customer review by GetHuman user ~Nancy Basile from November 22nd, 2017
Background on ~Nancy Basile's case
GetHuman: ~Nancy Basile - can you tell our other Publisher's Clearing House customers when your case took place?
~Nancy Basile: Yes I can. It was late at night, on November 18th.
GetHuman: Did you reach out to Publisher's Clearing House, and if so, how?
GetHuman: And which of these common Publisher's Clearing House customer issues best describes the reason you wanted to talk to them?
(Shows ~Nancy Basile a list of common Publisher's Clearing House problems)
~Nancy Basile: "Order a Magazine" was why I was trying to call.
~Nancy Basile's review of Publisher's Clearing House customer service
GetHuman: So how would you sum up your experience for GetHuman's Publisher's Clearing House customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nancy Basile: An item had been returned to PCH due to the fact our Unit number was not on the address. The agent reordered the item.
GetHuman: Let's quantify your experience contacting Publisher's Clearing House. On a scale of 1 to 5, how easy is it go get help on a Publisher's Clearing House problem?
~Nancy Basile: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nancy Basile: I'd give them a two out of five on communication.
GetHuman: And what about Publisher's Clearing House's ability to quickly and effectively address your problem?
~Nancy Basile: For that I would say five out of five.
GetHuman: And finally- any advice for other Publisher's Clearing House customers?
~Nancy Basile: Call them early in the day or late. Don't forget any personal or account information you might need for Publisher's Clearing House to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nancy Basile taken from his Publisher's Clearing House customer service problem that occurred on November 18th, 2017.