Publisher's Clearing House: The CSR could not speak very well, Kept insist...
A Publisher's Clearing House customer review by GetHuman user ~Kenneth Stiller from November 23rd, 2017
Background on ~Kenneth Stiller's case
GetHuman: ~Kenneth Stiller - can you tell our other Publisher's Clearing House customers when your case took place?
~Kenneth Stiller: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Publisher's Clearing House, and if so, how?
GetHuman: And which of these common Publisher's Clearing House customer issues best describes the reason you wanted to talk to them?
(Shows ~Kenneth Stiller a list of common Publisher's Clearing House problems)
~Kenneth Stiller: "Cancel Account" was why I was trying to call.
~Kenneth Stiller's review of Publisher's Clearing House customer service
GetHuman: So how would you sum up your experience for GetHuman's Publisher's Clearing House customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kenneth Stiller: The CSR could not speak very well, Kept insisting that I should do as she said without allowing me to talk. Something was wrong with her phone. we kept getting popping noise all through the call. I changed phones so the problem was not my phones. She did not speak distinctly nor very good English. I would not recommend her for a "good" CSR. I asked her to change her phone, but she would not.
GetHuman: Let's quantify your experience contacting Publisher's Clearing House. On a scale of 1 to 5, how easy is it go get help on a Publisher's Clearing House problem?
~Kenneth Stiller: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kenneth Stiller: I'd give them a five out of five on communication.
GetHuman: And what about Publisher's Clearing House's ability to quickly and effectively address your problem?
~Kenneth Stiller: For that I would say three out of five.
GetHuman: And finally- any advice for other Publisher's Clearing House customers?
~Kenneth Stiller: Call them early in the day or late. Don't forget any personal or account information you might need for Publisher's Clearing House to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kenneth Stiller taken from his Publisher's Clearing House customer service problem that occurred on November 21st, 2017.