Publisher's Clearing House: I needed BILLING but couldn't even get an ext...
A Publisher's Clearing House customer review by GetHuman user ~Roni Knell from November 25th, 2017
Background on ~Roni Knell's case
GetHuman: ~Roni Knell - can you tell our other Publisher's Clearing House customers when your case took place?
~Roni Knell: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to Publisher's Clearing House, and if so, how?
GetHuman: And which of these common Publisher's Clearing House customer issues best describes the reason you wanted to talk to them?
(Shows ~Roni Knell a list of common Publisher's Clearing House problems)
~Roni Knell: "Missing Delivery" was why I was trying to call.
~Roni Knell's review of Publisher's Clearing House customer service
GetHuman: So how would you sum up your experience for GetHuman's Publisher's Clearing House customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Roni Knell: I needed BILLING but couldn't even get an ext. to pick from. Lost my first bill, no account number known. Can't use Internet connection to my acct. without a number.
GetHuman: Let's quantify your experience contacting Publisher's Clearing House. On a scale of 1 to 5, how easy is it go get help on a Publisher's Clearing House problem?
~Roni Knell: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Roni Knell: I'd give them a two out of five on communication.
GetHuman: And what about Publisher's Clearing House's ability to quickly and effectively address your problem?
~Roni Knell: For that I would say five out of five.
GetHuman: And finally- any advice for other Publisher's Clearing House customers?
~Roni Knell: Call them early in the day or late. Don't forget any personal or account information you might need for Publisher's Clearing House to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Roni Knell taken from his Publisher's Clearing House customer service problem that occurred on November 15th, 2017.