Publisher's Clearing House: My order I had placed approx.* wks ago had got...
A Publisher's Clearing House customer review by GetHuman user ~R. Schock Sr. from November 16th, 2017
Background on ~R. Schock Sr.'s case
GetHuman: ~R. Schock Sr. - can you tell our other Publisher's Clearing House customers when your case took place?
~R. Schock Sr.: Yes. It was evening, on November 7th.
GetHuman: Did you reach out to Publisher's Clearing House, and if so, how?
GetHuman: And which of these common Publisher's Clearing House customer issues best describes the reason you wanted to talk to them?
(Shows ~R. Schock Sr. a list of common Publisher's Clearing House problems)
~R. Schock Sr.: "Cancel Account" was why I was trying to call.
~R. Schock Sr.'s review of Publisher's Clearing House customer service
GetHuman: So how would you sum up your experience for GetHuman's Publisher's Clearing House customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~R. Schock Sr.: My order I had placed approx.* wks ago had got lost,or possibly not mailed. I called PCH at this no. and customer service rep. Mary Ann helped me place a new order. i did not have item no.(codes) but she was very patient and helpful and took the time to look up each of * items as all I had was pictures to describe to her. I was very happy with the attention and service she showed me in helping me replace my order. Thank You Mary Ann and Thank You PCH for for your great customer service and awesome representatives like Mary Ann..
GetHuman: Let's quantify your experience contacting Publisher's Clearing House. On a scale of 1 to 5, how easy is it go get help on a Publisher's Clearing House problem?
~R. Schock Sr.: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~R. Schock Sr.: I'd give them a five out of five on communication.
GetHuman: And what about Publisher's Clearing House's ability to quickly and effectively address your problem?
~R. Schock Sr.: For that I would say four out of five.
GetHuman: And finally- any advice for other Publisher's Clearing House customers?
~R. Schock Sr.: Call them early in the day or late. Don't forget any personal or account information you might need for Publisher's Clearing House to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~R. Schock Sr. taken from his Publisher's Clearing House customer service problem that occurred on November 7th, 2017.