Purina Friskies: Customer service was excellet. I called to comp...
A Purina Friskies customer review by GetHuman user ~dorothy from November 9th, 2017
Background on ~dorothy's case
GetHuman: ~dorothy - can you tell our other Purina Friskies customers when your case took place?
~dorothy: Yes. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Purina Friskies, and if so, how?
GetHuman: And which of these common Purina Friskies customer issues best describes the reason you wanted to talk to them?
(Shows ~dorothy a list of common Purina Friskies problems)
~dorothy: "Returns" was why I was trying to call.
~dorothy's review of Purina Friskies customer service
GetHuman: So how would you sum up your experience for GetHuman's Purina Friskies customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dorothy: Customer service was excellet. I called to complain about the quality of purina & Friskies cat food. The quality has gone done . I rescue cats, they only pick at the mosit food. I asked the manager of a large chain, to return the cat food, and he said my cats arn't eating the moist food either. Friends who recue cats are saying the same thing. The cats are not eating the most can cat food.
GetHuman: Let's quantify your experience contacting Purina Friskies. On a scale of 1 to 5, how easy is it go get help on a Purina Friskies problem?
~dorothy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dorothy: I'd give them a five out of five on communication.
GetHuman: And what about Purina Friskies's ability to quickly and effectively address your problem?
~dorothy: For that I would say three out of five.
GetHuman: And finally- any advice for other Purina Friskies customers?
~dorothy: Call them early in the day or late. Don't forget any personal or account information you might need for Purina Friskies to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dorothy taken from his Purina Friskies customer service problem that occurred on November 8th, 2017.