Quicken Loans: My husband called the other day. I was calling...
A Quicken Loans customer review by GetHuman user ~carosine from November 25th, 2017
Background on ~carosine's case
GetHuman: ~carosine - can you tell our other Quicken Loans customers when your case took place?
~carosine: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Quicken Loans, and if so, how?
GetHuman: And which of these common Quicken Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~carosine a list of common Quicken Loans problems)
~carosine: "Eligibility question" was why I was trying to call.
~carosine's review of Quicken Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's Quicken Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carosine: My husband called the other day. I was calling with additional questions. I was told that once you talk to one person that is your contact, no one else can answer a simple question. I am currently waiting for a return call.
GetHuman: Let's quantify your experience contacting Quicken Loans. On a scale of 1 to 5, how easy is it go get help on a Quicken Loans problem?
~carosine: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carosine: I'd give them a two out of five on communication.
GetHuman: And what about Quicken Loans's ability to quickly and effectively address your problem?
~carosine: For that I would say five out of five.
GetHuman: And finally- any advice for other Quicken Loans customers?
~carosine: Call them early in the day or late. Don't forget any personal or account information you might need for Quicken Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carosine taken from his Quicken Loans customer service problem that occurred on November 17th, 2017.
Quicken Loans
4.00 of 5 stars | 11 reviews
~carosine's Quicken Loans Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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