Quicken sends disk with errors and are unable t...

A Quicken customer review by GetHuman user ~Bill Heffler from November 23rd, 2017

Background on ~Bill Heffler's case

GetHuman: ~Bill Heffler - can you tell our other Quicken customers when your case took place?
~Bill Heffler: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Quicken, and if so, how?
~Bill Heffler: I used the 888-311-7276 number I found for on the GetHuman Quicken customer phone number page I was on: Quicken Customer Service Phone Number
GetHuman: And which of these common Quicken customer issues best describes the reason you wanted to talk to them?
(Shows ~Bill Heffler a list of common Quicken problems)
~Bill Heffler: "Complaint" was why I was trying to call.

~Bill Heffler's review of Quicken customer service

GetHuman: So how would you sum up your experience for GetHuman's Quicken customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bill Heffler: Quicken sends disk with errors and are unable to contact anyone to correct advise do not intuit products as the do not support you notify all your friends on social media
GetHuman: Let's quantify your experience contacting Quicken. On a scale of 1 to 5, how easy is it go get help on a Quicken problem?
~Bill Heffler: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bill Heffler: I'd give them a two out of five on communication.
GetHuman: And what about Quicken's ability to quickly and effectively address your problem?
~Bill Heffler: For that I would say three out of five.
GetHuman: And finally- any advice for other Quicken customers?
~Bill Heffler: Call them early in the day or late. Don't forget any personal or account information you might need for Quicken to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bill Heffler taken from his Quicken customer service problem that occurred on November 21st, 2017.

Quicken

2.33 of 5 stars | 103 reviews

~Bill Heffler's Quicken Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Quicken, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Quicken in any way.

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