Quicken: Recorded message directs to on-line support sit...
A Quicken customer review by GetHuman user ~Steve Phelps from November 26th, 2017
Background on ~Steve Phelps's case
GetHuman: ~Steve Phelps - can you tell our other Quicken customers when your case took place?
~Steve Phelps: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Quicken, and if so, how?
GetHuman: And which of these common Quicken customer issues best describes the reason you wanted to talk to them?
(Shows ~Steve Phelps a list of common Quicken problems)
~Steve Phelps: "Complaint" was why I was trying to call.
~Steve Phelps's review of Quicken customer service
GetHuman: So how would you sum up your experience for GetHuman's Quicken customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steve Phelps: Recorded message directs to on-line support site then disconnects. No human contact.
GetHuman: Let's quantify your experience contacting Quicken. On a scale of 1 to 5, how easy is it go get help on a Quicken problem?
~Steve Phelps: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steve Phelps: I'd give them a one out of five on communication.
GetHuman: And what about Quicken's ability to quickly and effectively address your problem?
~Steve Phelps: For that I would say three out of five.
GetHuman: And finally- any advice for other Quicken customers?
~Steve Phelps: Call them early in the day or late. Don't forget any personal or account information you might need for Quicken to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steve Phelps taken from his Quicken customer service problem that occurred on November 19th, 2017.