Quicken: The number picks up with a message, saying welc...
A Quicken customer review by GetHuman user ~Papa Don from November 26th, 2017
Background on ~Papa Don's case
GetHuman: ~Papa Don - can you tell our other Quicken customers when your case took place?
~Papa Don: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Quicken, and if so, how?
GetHuman: And which of these common Quicken customer issues best describes the reason you wanted to talk to them?
(Shows ~Papa Don a list of common Quicken problems)
~Papa Don: "Track order" was why I was trying to call.
~Papa Don's review of Quicken customer service
GetHuman: So how would you sum up your experience for GetHuman's Quicken customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Papa Don: The number picks up with a message, saying welcome to intuit, quicken help line. Our services have changed and you may contact us via email or texting through the internet. BEWARE that QuickBooks is the same company.
GetHuman: Let's quantify your experience contacting Quicken. On a scale of 1 to 5, how easy is it go get help on a Quicken problem?
~Papa Don: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Papa Don: I'd give them a one out of five on communication.
GetHuman: And what about Quicken's ability to quickly and effectively address your problem?
~Papa Don: For that I would say one out of five.
GetHuman: And finally- any advice for other Quicken customers?
~Papa Don: Call them early in the day or late. Don't forget any personal or account information you might need for Quicken to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Papa Don taken from his Quicken customer service problem that occurred on November 21st, 2017.