Qwest: They need some people who's native language is...
A Qwest customer review by GetHuman user ~Monte Casino from November 14th, 2017
Background on ~Monte Casino's case
GetHuman: ~Monte Casino - can you tell our other Qwest customers when your case took place?
~Monte Casino: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Qwest, and if so, how?
GetHuman: And which of these common Qwest customer issues best describes the reason you wanted to talk to them?
(Shows ~Monte Casino a list of common Qwest problems)
~Monte Casino: "Change plan" was why I was trying to call.
~Monte Casino's review of Qwest customer service
GetHuman: So how would you sum up your experience for GetHuman's Qwest customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Monte Casino: They need some people who's native language is North American English.
GetHuman: Let's quantify your experience contacting Qwest. On a scale of 1 to 5, how easy is it go get help on a Qwest problem?
~Monte Casino: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Monte Casino: I'd give them a four out of five on communication.
GetHuman: And what about Qwest's ability to quickly and effectively address your problem?
~Monte Casino: For that I would say three out of five.
GetHuman: And finally- any advice for other Qwest customers?
~Monte Casino: Call them early in the day or late. Don't forget any personal or account information you might need for Qwest to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Monte Casino taken from his Qwest customer service problem that occurred on November 11th, 2017.