Rand McNally: Received NO answer. * times stayed on hold for...
A Rand McNally customer review by GetHuman user ~map agents from November 24th, 2017
Background on ~map agents's case
GetHuman: ~map agents - can you tell our other Rand McNally customers when your case took place?
~map agents: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Rand McNally, and if so, how?
GetHuman: And which of these common Rand McNally customer issues best describes the reason you wanted to talk to them?
(Shows ~map agents a list of common Rand McNally problems)
~map agents: "Device Support" was why I was trying to call.
~map agents's review of Rand McNally customer service
GetHuman: So how would you sum up your experience for GetHuman's Rand McNally customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~map agents: Received NO answer. * times stayed on hold for ** - ** minutes before I hung up the phone.
GetHuman: Let's quantify your experience contacting Rand McNally. On a scale of 1 to 5, how easy is it go get help on a Rand McNally problem?
~map agents: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~map agents: I'd give them a two out of five on communication.
GetHuman: And what about Rand McNally's ability to quickly and effectively address your problem?
~map agents: For that I would say one out of five.
GetHuman: And finally- any advice for other Rand McNally customers?
~map agents: Call them early in the day or late. Don't forget any personal or account information you might need for Rand McNally to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~map agents taken from his Rand McNally customer service problem that occurred on November 17th, 2017.