ReachOut Wireless: Please be advised That I have been trying For F...
A ReachOut Wireless customer review by GetHuman user ~lmerwin1 from November 23rd, 2017
Background on ~lmerwin1's case
GetHuman: ~lmerwin1 - can you tell our other ReachOut Wireless customers when your case took place?
~lmerwin1: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~lmerwin1 a list of common ReachOut Wireless problems)
~lmerwin1: "Change plan" was why I was trying to call.
~lmerwin1's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lmerwin1: Please be advised That I have been trying For Four Months To complete my application For my lifeline program. I have Called Six different times And can not get an application approved On my lifeline program I do not understand why You cannot complete my application I feel that you have a very poor employee service program that They do not understand the common language and English They are unable to locate the information necessary to complete my application Every time I call As need for another application. So please contact me With the information About my application and when it will be completed. My name is Larry Merwin My address Is *** Indio Ave Salton Sea Bch (Thermal)California *****. *Cell number ***-***-****I would appreciate a return call or some kind of correspondents To this message As in the past four months On the phone I doubt very very very poor response from your representatives So I would appreciate any efforts to complete my application for lifeline
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
~lmerwin1: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lmerwin1: I'd give them a two out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
~lmerwin1: For that I would say one out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
~lmerwin1: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lmerwin1 taken from his ReachOut Wireless customer service problem that occurred on November 18th, 2017.