ReachOut Wireless: I couldn't even get through. every time I calle...

A ReachOut Wireless customer review by GetHuman user GetHuman-286921 from November 27th, 2017

Background on GetHuman-286921's case

GetHuman: GetHuman-286921 - can you tell our other ReachOut Wireless customers when your case took place?
GetHuman-286921: Sure. It was middle of the night, on November 24th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman-286921: I used the 877-870-9222 number I found for on the GetHuman ReachOut Wireless customer phone number page I was on: ReachOut Wireless Customer Service Phone Number
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-286921 a list of common ReachOut Wireless problems)
GetHuman-286921: "Change plan" was why I was trying to call.

GetHuman-286921's review of ReachOut Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-286921: I couldn't even get through. every time I called busy or no answer or this number is not in service. I check the number it was the right number I thought it was the phone because I dropped it twice I had to tape it back together. Help me with my service and can I up grade to a new phone.
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
GetHuman-286921: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-286921: I'd give them a two out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
GetHuman-286921: For that I would say one out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
GetHuman-286921: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-286921 taken from his ReachOut Wireless customer service problem that occurred on November 24th, 2017.

ReachOut Wireless

1.32 of 5 stars | 167 reviews

GetHuman-286921's ReachOut Wireless Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like ReachOut Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with ReachOut Wireless in any way.

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