Redbox: David was a little hard to understand (broken e...

A Redbox customer review by GetHuman user ~Road runner from November 27th, 2017

Background on ~Road runner's case

GetHuman: ~Road runner - can you tell our other Redbox customers when your case took place?
~Road runner: Yup. It was morning, on November 24th.
GetHuman: Did you reach out to Redbox, and if so, how?
~Road runner: I used a help page I found on the GetHuman Redbox customer service contact info page: Contact Redbox Customer Service
GetHuman: And which of these common Redbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Road runner a list of common Redbox problems)
~Road runner: "Overcharge on Account" was why I was trying to contact.

~Road runner's review of Redbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Redbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Road runner: David was a little hard to understand (broken english)but other than that hhe fixed the problem.
GetHuman: Let's quantify your experience contacting Redbox. On a scale of 1 to 5, how easy is it go get help on a Redbox problem?
~Road runner: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Road runner: I'd give them a one out of five on communication.
GetHuman: And what about Redbox's ability to quickly and effectively address your problem?
~Road runner: For that I would say two out of five.
GetHuman: And finally- any advice for other Redbox customers?
~Road runner: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Redbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Road runner taken from his Redbox customer service problem that occurred on November 24th, 2017.

Redbox

3.21 of 5 stars | 185 reviews

~Road runner's Redbox Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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