Redbox: It was very hard to understand so i hung up
A Redbox customer review by GetHuman user ~Anonymous uhh redbox from November 28th, 2017
Background on ~Anonymous uhh redbox's case
GetHuman: ~Anonymous uhh redbox - can you tell our other Redbox customers when your case took place?
~Anonymous uhh redbox: Yes I can. It was evening, on November 21st.
GetHuman: Did you reach out to Redbox, and if so, how?
GetHuman: And which of these common Redbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous uhh redbox a list of common Redbox problems)
~Anonymous uhh redbox: "Report Machine Problem" was why I was trying to contact.
~Anonymous uhh redbox's review of Redbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Redbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous uhh redbox: It was very hard to understand so i hung up
GetHuman: Let's quantify your experience contacting Redbox. On a scale of 1 to 5, how easy is it go get help on a Redbox problem?
~Anonymous uhh redbox: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous uhh redbox: I'd give them a five out of five on communication.
GetHuman: And what about Redbox's ability to quickly and effectively address your problem?
~Anonymous uhh redbox: For that I would say three out of five.
GetHuman: And finally- any advice for other Redbox customers?
~Anonymous uhh redbox: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Redbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous uhh redbox taken from his Redbox customer service problem that occurred on November 21st, 2017.