Reliant Energy: Worked like a charm! Thanks!!!
A Reliant Energy customer review by GetHuman user ~Perky Mom from November 24th, 2017
Background on ~Perky Mom's case
GetHuman: ~Perky Mom - can you tell our other Reliant Energy customers when your case took place?
~Perky Mom: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Reliant Energy, and if so, how?
GetHuman: And which of these common Reliant Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Perky Mom a list of common Reliant Energy problems)
~Perky Mom: "Lower my bill" was why I was trying to call.
~Perky Mom's review of Reliant Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Reliant Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Perky Mom: Worked like a charm! Thanks!!!
GetHuman: Let's quantify your experience contacting Reliant Energy. On a scale of 1 to 5, how easy is it go get help on a Reliant Energy problem?
~Perky Mom: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Perky Mom: I'd give them a four out of five on communication.
GetHuman: And what about Reliant Energy's ability to quickly and effectively address your problem?
~Perky Mom: For that I would say five out of five.
GetHuman: And finally- any advice for other Reliant Energy customers?
~Perky Mom: Call them early in the day or late. Don't forget any personal or account information you might need for Reliant Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Perky Mom taken from his Reliant Energy customer service problem that occurred on November 16th, 2017.