Restaurant.com: I was furious when I called because it did not...

A Restaurant.com customer review by GetHuman user ~Larry G. from November 25th, 2017

Background on ~Larry G.'s case

GetHuman: ~Larry G. - can you tell our other Restaurant.com customers when your case took place?
~Larry G.: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Restaurant.com, and if so, how?
~Larry G.: I used the 800-979-8985 number I found for on the GetHuman Restaurant.com customer phone number page I was on: Restaurant.com Customer Service Phone Number
GetHuman: And which of these common Restaurant.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Larry G. a list of common Restaurant.com problems)
~Larry G.: "Overcharge/Strange charge" was why I was trying to call.

~Larry G.'s review of Restaurant.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Restaurant.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Larry G.: I was furious when I called because it did not process my order but charged my bank account twice. I spoke with Ryan after waiting on hold about ** minutes. I told him how irritated because they did not care enough about their customers to have a telephone number listed on their website. He was very nice, apologized for the inconvenience, and said he would refund my money or send the coupons to me. At first, I told him that I did not want the coupons and probably would not deal with them again. However, he was so polite and accomodating, I finally decided to accept the coupons. Because of his attitude, I will probably give them another chance. A little customer service goes a long way!
GetHuman: Let's quantify your experience contacting Restaurant.com. On a scale of 1 to 5, how easy is it go get help on a Restaurant.com problem?
~Larry G.: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Larry G.: I'd give them a four out of five on communication.
GetHuman: And what about Restaurant.com's ability to quickly and effectively address your problem?
~Larry G.: For that I would say five out of five.
GetHuman: And finally- any advice for other Restaurant.com customers?
~Larry G.: Call them early in the day or late. Don't forget any personal or account information you might need for Restaurant.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Larry G. taken from his Restaurant.com customer service problem that occurred on November 19th, 2017.

Restaurant.com

3.13 of 5 stars | 252 reviews

~Larry G.'s Restaurant.com Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Restaurant.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Restaurant.com in any way.

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