Rockauto: was able to get exact info needed.
A Rockauto customer review by GetHuman user ~buckeye state from November 23rd, 2017
Background on ~buckeye state's case
GetHuman: ~buckeye state - can you tell our other Rockauto customers when your case took place?
~buckeye state: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Rockauto, and if so, how?
GetHuman: And which of these common Rockauto customer issues best describes the reason you wanted to talk to them?
(Shows ~buckeye state a list of common Rockauto problems)
~buckeye state: "Exchange an Item" was why I was trying to call.
~buckeye state's review of Rockauto customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockauto customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~buckeye state: was able to get exact info needed.
GetHuman: Let's quantify your experience contacting Rockauto. On a scale of 1 to 5, how easy is it go get help on a Rockauto problem?
~buckeye state: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~buckeye state: I'd give them a five out of five on communication.
GetHuman: And what about Rockauto's ability to quickly and effectively address your problem?
~buckeye state: For that I would say four out of five.
GetHuman: And finally- any advice for other Rockauto customers?
~buckeye state: Call them early in the day or late. Don't forget any personal or account information you might need for Rockauto to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~buckeye state taken from his Rockauto customer service problem that occurred on November 15th, 2017.