Rockauto: to stupid to admit part is miss boxed just pass...
A Rockauto customer review by GetHuman user ~ jim greene from November 24th, 2017
Background on ~ jim greene's case
GetHuman: ~ jim greene - can you tell our other Rockauto customers when your case took place?
~ jim greene: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Rockauto, and if so, how?
GetHuman: And which of these common Rockauto customer issues best describes the reason you wanted to talk to them?
(Shows ~ jim greene a list of common Rockauto problems)
~ jim greene: "Exchange an Item" was why I was trying to call.
~ jim greene's review of Rockauto customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockauto customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ jim greene: to stupid to admit part is miss boxed just pass the buck will never buy any thing from rock auto again ever ! a * dollar ball joint and won't make it right how stupid the poorest customer service in the industry
GetHuman: Let's quantify your experience contacting Rockauto. On a scale of 1 to 5, how easy is it go get help on a Rockauto problem?
~ jim greene: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ jim greene: I'd give them a four out of five on communication.
GetHuman: And what about Rockauto's ability to quickly and effectively address your problem?
~ jim greene: For that I would say three out of five.
GetHuman: And finally- any advice for other Rockauto customers?
~ jim greene: Call them early in the day or late. Don't forget any personal or account information you might need for Rockauto to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ jim greene taken from his Rockauto customer service problem that occurred on November 15th, 2017.