Rodale: Eli was incredible - I had thrown out everythin...
A Rodale customer review by GetHuman user ~katherinejane from November 11th, 2017
Background on ~katherinejane's case
GetHuman: ~katherinejane - can you tell our other Rodale customers when your case took place?
~katherinejane: Sure. It was afternoon, on November 5th.
GetHuman: Did you reach out to Rodale, and if so, how?
GetHuman: And which of these common Rodale customer issues best describes the reason you wanted to talk to them?
(Shows ~katherinejane a list of common Rodale problems)
~katherinejane: "Cancel order" was why I was trying to call.
~katherinejane's review of Rodale customer service
GetHuman: So how would you sum up your experience for GetHuman's Rodale customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~katherinejane: Eli was incredible - I had thrown out everything but the book. She made it very easy to pay.
GetHuman: Let's quantify your experience contacting Rodale. On a scale of 1 to 5, how easy is it go get help on a Rodale problem?
~katherinejane: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~katherinejane: I'd give them a five out of five on communication.
GetHuman: And what about Rodale's ability to quickly and effectively address your problem?
~katherinejane: For that I would say five out of five.
GetHuman: And finally- any advice for other Rodale customers?
~katherinejane: Call them early in the day or late. Don't forget any personal or account information you might need for Rodale to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~katherinejane taken from his Rodale customer service problem that occurred on November 5th, 2017.