Roku: The representative hung up on our conversation...

A Roku customer review by GetHuman user ~Dumping Roku from November 25th, 2017

Background on ~Dumping Roku's case

GetHuman: ~Dumping Roku - can you tell our other Roku customers when your case took place?
~Dumping Roku: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Roku, and if so, how?
~Dumping Roku: I used the 816-272-8106 number I found for on the GetHuman Roku customer phone number page I was on: Roku Customer Service Phone Number
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows ~Dumping Roku a list of common Roku problems)
~Dumping Roku: "Complaint" was why I was trying to call.

~Dumping Roku's review of Roku customer service

GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dumping Roku: The representative hung up on our conversation after we came full circle and I reminded him of the error code ***.
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
~Dumping Roku: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dumping Roku: I'd give them a five out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
~Dumping Roku: For that I would say four out of five.
GetHuman: And finally- any advice for other Roku customers?
~Dumping Roku: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dumping Roku taken from his Roku customer service problem that occurred on November 16th, 2017.

Roku

1.57 of 5 stars | 156 reviews

~Dumping Roku's Roku Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Roku, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Roku in any way.

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