Roku: English speaking was a problem and I concur tha...

A Roku customer review by GetHuman user ~Scotland the Brave from November 27th, 2017

Background on ~Scotland the Brave's case

GetHuman: ~Scotland the Brave - can you tell our other Roku customers when your case took place?
~Scotland the Brave: Yes. It was afternoon, on November 24th.
GetHuman: Did you reach out to Roku, and if so, how?
~Scotland the Brave: I used the 816-272-8106 number I found for on the GetHuman Roku customer phone number page I was on: Roku Customer Service Phone Number
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows ~Scotland the Brave a list of common Roku problems)
~Scotland the Brave: "Account Setup" was why I was trying to call.

~Scotland the Brave's review of Roku customer service

GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Scotland the Brave: English speaking was a problem and I concur that they tried to blame the issue on my internet provider which is one of the largest internet providers in the US and ultimately told me to contact the people at the History Channel
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
~Scotland the Brave: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Scotland the Brave: I'd give them a four out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
~Scotland the Brave: For that I would say one out of five.
GetHuman: And finally- any advice for other Roku customers?
~Scotland the Brave: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Scotland the Brave taken from his Roku customer service problem that occurred on November 24th, 2017.

Roku

1.57 of 5 stars | 156 reviews

~Scotland the Brave's Roku Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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