Rosetta Stone: I purchased French *-* a few years ago (hard co...
A Rosetta Stone customer review by GetHuman user ~Disgusted by Rosetta Stone from November 20th, 2017
Background on ~Disgusted by Rosetta Stone's case
GetHuman: ~Disgusted by Rosetta Stone - can you tell our other Rosetta Stone customers when your case took place?
~Disgusted by Rosetta Stone: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Rosetta Stone, and if so, how?
GetHuman: And which of these common Rosetta Stone customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgusted by Rosetta Stone a list of common Rosetta Stone problems)
~Disgusted by Rosetta Stone: "Cancel order" was why I was trying to call.
~Disgusted by Rosetta Stone's review of Rosetta Stone customer service
GetHuman: So how would you sum up your experience for GetHuman's Rosetta Stone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgusted by Rosetta Stone: I purchased French *-* a few years ago (hard copy edition) It will no longer work unless I purchase an on-line subscription. It worked just fine until a few days ago... now it wont work at all. It just directs me to customer support where they try to force an on-line subscription that at first they say is free but then at some point you have to pay them. I spent $***.** for my hardcopy discs so that I would have to go through this constant on-line hassle and automatic billing of my credit cards. I was considering purchasing two other languages from them but now I regret the money I wasted on the one I purchased already. I will never buy rosetta stone again.
GetHuman: Let's quantify your experience contacting Rosetta Stone. On a scale of 1 to 5, how easy is it go get help on a Rosetta Stone problem?
~Disgusted by Rosetta Stone: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgusted by Rosetta Stone: I'd give them a four out of five on communication.
GetHuman: And what about Rosetta Stone's ability to quickly and effectively address your problem?
~Disgusted by Rosetta Stone: For that I would say three out of five.
GetHuman: And finally- any advice for other Rosetta Stone customers?
~Disgusted by Rosetta Stone: Call them early in the day or late. Don't forget any personal or account information you might need for Rosetta Stone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgusted by Rosetta Stone taken from his Rosetta Stone customer service problem that occurred on November 16th, 2017.