My subscription to the Sacramento Bee is coming...
A Sacramento Bee customer review by GetHuman user GetHuman-16576 from November 23rd, 2017
Background on GetHuman-16576's case
GetHuman: GetHuman-16576 - can you tell our other Sacramento Bee customers when your case took place?
GetHuman-16576: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Sacramento Bee, and if so, how?
GetHuman: And which of these common Sacramento Bee customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-16576 a list of common Sacramento Bee problems)
GetHuman-16576: "Lower my bill" was why I was trying to call.
GetHuman-16576's review of Sacramento Bee customer service
GetHuman: So how would you sum up your experience for GetHuman's Sacramento Bee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-16576: My subscription to the Sacramento Bee is coming up for renewal. I needed to speak to a live person because I was having problems with my digital access. When my call was finally picked up, I was speaking to someone with a heavy accent who said he could not find my account or help me with my issues. He referred me to an *** number and now I'm waiting on hold again. I'm calling during normal business hours on a weekday. It's no wonder the newspapers are going out of business. They're apparently not interested in retaining paying customers.
GetHuman: Let's quantify your experience contacting Sacramento Bee. On a scale of 1 to 5, how easy is it go get help on a Sacramento Bee problem?
GetHuman-16576: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-16576: I'd give them a two out of five on communication.
GetHuman: And what about Sacramento Bee's ability to quickly and effectively address your problem?
GetHuman-16576: For that I would say five out of five.
GetHuman: And finally- any advice for other Sacramento Bee customers?
GetHuman-16576: Call them early in the day or late. Don't forget any personal or account information you might need for Sacramento Bee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-16576 taken from his Sacramento Bee customer service problem that occurred on November 14th, 2017.