SafeLink Wireless: I need help with my phone it does not work at a...
A SafeLink Wireless customer review by GetHuman user ~Shawn Colegrove from November 21st, 2017
Background on ~Shawn Colegrove's case
GetHuman: ~Shawn Colegrove - can you tell our other SafeLink Wireless customers when your case took place?
~Shawn Colegrove: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Shawn Colegrove a list of common SafeLink Wireless problems)
~Shawn Colegrove: "Device Support" was why I was trying to call.
~Shawn Colegrove's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Shawn Colegrove: I need help with my phone it does not work at all it does not come on to call. it does not take a charge. I can't use my phone
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Shawn Colegrove: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Shawn Colegrove: I'd give them a four out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Shawn Colegrove: For that I would say five out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Shawn Colegrove: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Shawn Colegrove taken from his SafeLink Wireless customer service problem that occurred on November 14th, 2017.