Sallie Mae Customer Reviews

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Sallie Mae Ratings Summary

SUPPORT QUALITY
3.1
OUT OF 5
COMMUNICATION
3.4
OUT OF 5
RESPONSIVENESS
7.2
MINUTES - AVERAGE
OVERALL RATING
3.5
OUT OF 5


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Recent Sallie Mae Reviews 1 - 15 of 230

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 by Bean girl - from 8 days ago

This number only works for private loans, not gov't loans. Got transferred & call dropped. If you have a gov't loan thru Sallie Mae, call 80 Read full review ›
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 by Anonymous - from 18 days ago

ON HOLD FOR 1 HOUR AND 10 MIN AND STILL WAITING --REALLY -- THIS IS TERRIBLE SERVICE STILL NO ANSWERING HANGING UP Read full review ›
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 by Anonymous - from 19 days ago

Great phone number. Terrible service from Sallie Mae obviously. Read full review ›
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 by Bonchichi - from 22 days ago

This number is for collections,not the direct customer service line. As always, it's noisy and you have to keep repeating yourself or shouti Read full review ›
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 by Anonymous - from 26 days ago

paid in extra and amount went to principal but new balance won't show it coming off. Read full review ›
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 by KKH - from 29 days ago

Very helpful customer service agent who was familiar with my request Read full review ›
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 by Anonymous - from 1 mo ago

I don't think it matters whether or not you enter your SSN. I did have to wait on hold for a little while as the representative called cust Read full review ›
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 by Anonymous - from 1 mo ago

This is now the only number I will use for Sallie Mae. They were extremely helpful with advising me on the best way to change my repayment p Read full review ›
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 by Anonymous - from 1 mo ago

Got an initial quick answer but when I was transfered to have a question answered I had to go through prompts that did not fit any questions Read full review ›
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 by amanda0909 - from 1 mo ago

I was originally connected to an Indian like always with customer service then she reconnected me to an American Awesome there service was g Read full review ›
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 by Anonymous - from 1 mo ago

Horrible if you are a cosigner and the primary defaults. For five years I have had trouble finding out info on this loan I am shoving 1000 Read full review ›
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 by sadandwaiting - from 1 mo ago

got an initial quick answer, but kept getting transferred around, don't give time to speak Read full review ›
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 by Anonymous - from 1 mo ago

My God this was awesome! I've dealt with Sallie Mae for years and always hated the process of calling them. No wait time and more informat Read full review ›
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 by apg1980 - from 1 mo ago

I can't even begin to explain how amazing this call was--on hold for less than a minute and the person understood what i was inquiring about Read full review ›
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 by okandtillgang - from 2 mos ago

Most excellent service. Gave me the information I needed. Thank you. Read full review ›
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