Sallie Mae Customer Reviews

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Sallie Mae Ratings Summary

SUPPORT QUALITY
3.2
OUT OF 5
COMMUNICATION
3.4
OUT OF 5
RESPONSIVENESS
7.6
MINUTES - AVERAGE
OVERALL RATING
3.6
OUT OF 5


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Recent Sallie Mae Reviews 1 - 15 of 230

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 by KG - from 2 days ago

I have been a client since ‘05 (NEVER late or had issues). I changed my bank account in May on my private loans but it did not connect Read full review ›
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 by Anonymous - from 3 days ago

Any time I tried to reach SALLY MAE I got NAVIENT. Read full review ›
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 by JP - from 30 days ago

the lady I spoke to was very rude . told her we haven't received a bill and I told her we'd send payment in the mail but she threatened that Read full review ›
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 by Beverly I Holmes-Carpent... - from 1 mo ago

I have a on issue with Sallie Mae about posting payment to wrong account it's still not resolve. Read full review ›
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 by Anon - from 1 mo ago

Barely on hold. The guy was helpful, but then I just needed to reset a password. I'm sure he was glad to not be dealing with angry debtors Read full review ›
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 by Anonymous - from 1 mo ago

Everything was fine. Read full review ›
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 by Amber - from 2 mos ago

Spoke to Native English-speaker quickly. Service was poor as usual. Read full review ›
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 by Serg - from 2 mos ago

Call this number. Don't waste your time with the automated system. Read full review ›
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 by Anonymous - from 2 mos ago

The person I spoke with only has a script in front of them and wasn't able to answer very simple questions about student loans. Read full review ›
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 by Jim - from 2 mos ago

This is the collections department but they are able to answer other questions very quickly. I will call this number from now on as the oth Read full review ›
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 by Anonymous - from 2 mos ago

i have paid off my loan twice and have just received a letter from a collection agency for 5 cents yes a nickle and all i have gotten is t Read full review ›
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 by Anonymous - from 2 mos ago

Spent forever looking for some good customer service with my student loan and finally got it. Read full review ›
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 by Anonymous - from 3 mos ago

Finally I found somebody competent. Thanks get human! Read full review ›
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 by Pongo Ole Boy - from 4 mos ago

Mostly got what I needed, no wait. Read full review ›
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 by Anonymous - from 4 mos ago

Only for people with delinquent accounts. Not for people needing help with student loans. UGH! Read full review ›
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