Sallie Mae Customer Reviews

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Sallie Mae Ratings Summary

SUPPORT QUALITY
3.2
OUT OF 5
COMMUNICATION
3.4
OUT OF 5
RESPONSIVENESS
7.4
MINUTES - AVERAGE
OVERALL RATING
3.6
OUT OF 5


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Recent Sallie Mae Reviews 1 - 15 of 230

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 by Anonymous - from 18 days ago

Finally I found somebody competent. Thanks get human! Read full review ›
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 by Pongo Ole Boy - from 1 mo ago

Mostly got what I needed, no wait. Read full review ›
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 by Anonymous - from 1 mo ago

Only for people with delinquent accounts. Not for people needing help with student loans. UGH! Read full review ›
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 by Anonymous - from 1 mo ago

great Read full review ›
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 by Anonymous - from 1 mo ago

Fast and friendly Read full review ›
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 by lyralemieux - from 1 mo ago

The representative was extremely helpful. She connected me to the correct department after we went through exactly what I need to do. The co Read full review ›
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 by Anonymous - from 1 mo ago

This number is for private loans, and I needed to speak to someone about Federal Loans. However, the lady gave me a number to call: 800-722 Read full review ›
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 by Odysseus13 - from 2 mos ago

I've e-mailed twice through this form over the past 10 days and have yet to receive anything except an automated message confirming receipt Read full review ›
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 by anonymous - from 2 mos ago

I got through right away, but this is only for collections. They transferred me to the department I wanted (origination). Read full review ›
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 by Anonymous - from 3 mos ago

Only for private loans. Read full review ›
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 by Bean girl - from 3 mos ago

This number only works for private loans, not gov't loans. Got transferred & call dropped. If you have a gov't loan thru Sallie Mae, call 80 Read full review ›
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 by Anonymous - from 3 mos ago

ON HOLD FOR 1 HOUR AND 10 MIN AND STILL WAITING --REALLY -- THIS IS TERRIBLE SERVICE STILL NO ANSWERING HANGING UP Read full review ›
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 by Anonymous - from 4 mos ago

Great phone number. Terrible service from Sallie Mae obviously. Read full review ›
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 by Bonchichi - from 4 mos ago

This number is for collections,not the direct customer service line. As always, it's noisy and you have to keep repeating yourself or shouti Read full review ›
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 by Anonymous - from 4 mos ago

paid in extra and amount went to principal but new balance won't show it coming off. Read full review ›
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