Sallie Mae Customer Reviews

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Sallie Mae Ratings Summary

SUPPORT QUALITY
3.2
OUT OF 5
COMMUNICATION
3.4
OUT OF 5
RESPONSIVENESS
7.3
MINUTES - AVERAGE
OVERALL RATING
3.6
OUT OF 5


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Recent Sallie Mae Reviews 1 - 15 of 230

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 by Amber - from 2 days ago

Spoke to Native English-speaker quickly. Service was poor as usual. Read full review ›
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 by Serg - from 3 days ago

Call this number. Don't waste your time with the automated system. Read full review ›
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 by Anonymous - from 9 days ago

The person I spoke with only has a script in front of them and wasn't able to answer very simple questions about student loans. Read full review ›
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 by Jim - from 17 days ago

This is the collections department but they are able to answer other questions very quickly. I will call this number from now on as the oth Read full review ›
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 by Anonymous - from 20 days ago

i have paid off my loan twice and have just received a letter from a collection agency for 5 cents yes a nickle and all i have gotten is t Read full review ›
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 by Anonymous - from 21 days ago

Spent forever looking for some good customer service with my student loan and finally got it. Read full review ›
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 by Anonymous - from 1 mo ago

Finally I found somebody competent. Thanks get human! Read full review ›
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 by Pongo Ole Boy - from 1 mo ago

Mostly got what I needed, no wait. Read full review ›
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 by Anonymous - from 2 mos ago

Only for people with delinquent accounts. Not for people needing help with student loans. UGH! Read full review ›
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 by Anonymous - from 2 mos ago

great Read full review ›
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 by Anonymous - from 2 mos ago

Fast and friendly Read full review ›
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 by lyralemieux - from 2 mos ago

The representative was extremely helpful. She connected me to the correct department after we went through exactly what I need to do. The co Read full review ›
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 by Anonymous - from 2 mos ago

This number is for private loans, and I needed to speak to someone about Federal Loans. However, the lady gave me a number to call: 800-722 Read full review ›
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 by Odysseus13 - from 3 mos ago

I've e-mailed twice through this form over the past 10 days and have yet to receive anything except an automated message confirming receipt Read full review ›
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 by anonymous - from 3 mos ago

I got through right away, but this is only for collections. They transferred me to the department I wanted (origination). Read full review ›
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