Navient: Mostly got what I needed, no wait.
A Navient customer review by GetHuman user ~Pongo Ole Boy from November 22nd, 2017
Background on ~Pongo Ole Boy's case
GetHuman: ~Pongo Ole Boy - can you tell our other Navient customers when your case took place?
~Pongo Ole Boy: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Navient, and if so, how?
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows ~Pongo Ole Boy a list of common Navient problems)
~Pongo Ole Boy: "Request Tax Form" was why I was trying to call.
~Pongo Ole Boy's review of Navient customer service
GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pongo Ole Boy: Mostly got what I needed, no wait.
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
~Pongo Ole Boy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pongo Ole Boy: I'd give them a two out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
~Pongo Ole Boy: For that I would say five out of five.
GetHuman: And finally- any advice for other Navient customers?
~Pongo Ole Boy: Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pongo Ole Boy taken from his Navient customer service problem that occurred on November 21st, 2017.