Sam's Club: If someone doesn't do something to take care of...

A Sam's Club customer review by GetHuman user ~Robin Keslow from November 19th, 2017

Background on ~Robin Keslow's case

GetHuman: ~Robin Keslow - can you tell our other Sam's Club customers when your case took place?
~Robin Keslow: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Sam's Club, and if so, how?
~Robin Keslow: I used the 888 746-7726 number I found for on the GetHuman Sam's Club customer phone number page I was on: Sam's Club Customer Service Phone Number
GetHuman: And which of these common Sam's Club customer issues best describes the reason you wanted to talk to them?
(Shows ~Robin Keslow a list of common Sam's Club problems)
~Robin Keslow: "Warranty claim" was why I was trying to call.

~Robin Keslow's review of Sam's Club customer service

GetHuman: So how would you sum up your experience for GetHuman's Sam's Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robin Keslow: If someone doesn't do something to take care of us...We will ri*p up our cards that we just renewed last week and go to Costco...
GetHuman: Let's quantify your experience contacting Sam's Club. On a scale of 1 to 5, how easy is it go get help on a Sam's Club problem?
~Robin Keslow: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robin Keslow: I'd give them a five out of five on communication.
GetHuman: And what about Sam's Club's ability to quickly and effectively address your problem?
~Robin Keslow: For that I would say one out of five.
GetHuman: And finally- any advice for other Sam's Club customers?
~Robin Keslow: Call them early in the day or late. Don't forget any personal or account information you might need for Sam's Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robin Keslow taken from his Sam's Club customer service problem that occurred on November 16th, 2017.

Sam's Club

2.80 of 5 stars | 59 reviews

~Robin Keslow's Sam's Club Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sam's Club, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sam's Club in any way.

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