Samsung: The woman kept talking over me, not listening t...
A Samsung customer review by GetHuman user ~unhappy consumer from November 21st, 2017
Background on ~unhappy consumer's case
GetHuman: ~unhappy consumer - can you tell our other Samsung customers when your case took place?
~unhappy consumer: Sure. It was late at night, on November 12th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy consumer a list of common Samsung problems)
~unhappy consumer: "Returns" was why I was trying to call.
~unhappy consumer's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy consumer: The woman kept talking over me, not listening to the issue at hand
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~unhappy consumer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy consumer: I'd give them a two out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~unhappy consumer: For that I would say five out of five.
GetHuman: And finally- any advice for other Samsung customers?
~unhappy consumer: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy consumer taken from his Samsung customer service problem that occurred on November 12th, 2017.