Samsung: Rep had no interest in helping me. Just wanted...
A Samsung customer review by GetHuman user ~Hate Samsung from November 21st, 2017
Background on ~Hate Samsung's case
GetHuman: ~Hate Samsung - can you tell our other Samsung customers when your case took place?
~Hate Samsung: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Hate Samsung a list of common Samsung problems)
~Hate Samsung: "Track an Order" was why I was trying to call.
~Hate Samsung's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hate Samsung: Rep had no interest in helping me. Just wanted to get rid of me
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Hate Samsung: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hate Samsung: I'd give them a five out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Hate Samsung: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Hate Samsung: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hate Samsung taken from his Samsung customer service problem that occurred on November 12th, 2017.