I am not sure if Samsung warranty servicing TTS...

A Samsung customer review by GetHuman user ~arunciks from November 7th, 2017

Background on ~arunciks's case

GetHuman: ~arunciks - can you tell our other Samsung customers when your case took place?
~arunciks: Yes I can. It was morning, on November 2nd.
GetHuman: Did you reach out to Samsung, and if so, how?
~arunciks: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~arunciks a list of common Samsung problems)
~arunciks: "Complaint" was why I was trying to call.

~arunciks's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~arunciks: I am not sure if Samsung warranty servicing TTS guys checked the HDD before shipping but this one I received is DOA - doesn't power up. I did check and Power Supply does output voltage.I am getting really disappointed First Samsung story *.*G HDD got replaced * year after purchase with defective HDD. second I received from warranty was working * months and just stopped to power up. I made a mistake sending it in (I wish I kept it and at least had my data), but I tough putting note inside the box and calling would help them just replace electronics part of the HDD and return the old drive inside new enclosure. I would just taken the drive back with no replacement, but after I called the TTS, guy on the phone explained that there are no ways of doing it and my drive probably already destroyed. Sad .. I lost tons of data, was preparing for online backup and cataloging everything on the Samsung HDD and didn't left any other copies. Now I receive replacement and its DOA. Send emails to TTS
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~arunciks: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~arunciks: I'd give them a three out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~arunciks: For that I would say four out of five.
GetHuman: And finally- any advice for other Samsung customers?
~arunciks: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~arunciks taken from his Samsung customer service problem that occurred on November 2nd, 2017.

Samsung

1.58 of 5 stars | 344 reviews

~arunciks's Samsung Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Samsung, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Samsung in any way.

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