San Diego Union Tribune: I am sorry that I answered my phone when a rep...
A San Diego Union Tribune customer review by GetHuman user ~Gigi from November 22nd, 2017
Background on ~Gigi's case
GetHuman: ~Gigi - can you tell our other San Diego Union Tribune customers when your case took place?
~Gigi: Yeah. It was afternoon, on November 12th.
GetHuman: Did you reach out to San Diego Union Tribune, and if so, how?
GetHuman: And which of these common San Diego Union Tribune customer issues best describes the reason you wanted to talk to them?
(Shows ~Gigi a list of common San Diego Union Tribune problems)
~Gigi: "Lower my bill" was why I was trying to call.
~Gigi's review of San Diego Union Tribune customer service
GetHuman: So how would you sum up your experience for GetHuman's San Diego Union Tribune customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gigi: I am sorry that I answered my phone when a rep from UTU asked me to signed up for sdut weekly*Sun newspaper T,F,S,S for $**.** for * months. The week the paper was to be delivered, it didn't arrive. I called and was told that it will be there next Thursday. It was there, however the paper did not come the following week.I called and complained. Then it arrive for a few weeks. After * complaints I cancelled the delivery all together. And asked for my $**.** back. Now the problem gets bigger. I've called *xs since april and the refund did not reach my visa. Today, **** called again and spoke to frontline person and Supervisor Ron and was told there's a glitch in the system and they are working on it.I thought I could help clear up the mess because I use * different names.*So here I am again complaining about that*glitch in your computer system. I say bull to all that. I don't care about UT and would not buy or take your newspaper if it were free. And I'm going to tell all my friends and
GetHuman: Let's quantify your experience contacting San Diego Union Tribune. On a scale of 1 to 5, how easy is it go get help on a San Diego Union Tribune problem?
~Gigi: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gigi: I'd give them a one out of five on communication.
GetHuman: And what about San Diego Union Tribune's ability to quickly and effectively address your problem?
~Gigi: For that I would say five out of five.
GetHuman: And finally- any advice for other San Diego Union Tribune customers?
~Gigi: Call them early in the day or late. Don't forget any personal or account information you might need for San Diego Union Tribune to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gigi taken from his San Diego Union Tribune customer service problem that occurred on November 12th, 2017.