Santander USA: For Payoff call ***-***-****

A Santander USA customer review by GetHuman user GetHuman-76994 from November 23rd, 2017

Background on GetHuman-76994's case

GetHuman: GetHuman-76994 - can you tell our other Santander USA customers when your case took place?
GetHuman-76994: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to Santander USA, and if so, how?
GetHuman-76994: I used the 800-526-0157 number I found for on the GetHuman Santander USA customer phone number page I was on: Santander USA Customer Service Phone Number
GetHuman: And which of these common Santander USA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-76994 a list of common Santander USA problems)
GetHuman-76994: "Setup an account" was why I was trying to call.

GetHuman-76994's review of Santander USA customer service

GetHuman: So how would you sum up your experience for GetHuman's Santander USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-76994: For Payoff call ***-***-****
GetHuman: Let's quantify your experience contacting Santander USA. On a scale of 1 to 5, how easy is it go get help on a Santander USA problem?
GetHuman-76994: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-76994: I'd give them a two out of five on communication.
GetHuman: And what about Santander USA's ability to quickly and effectively address your problem?
GetHuman-76994: For that I would say one out of five.
GetHuman: And finally- any advice for other Santander USA customers?
GetHuman-76994: Call them early in the day or late. Don't forget any personal or account information you might need for Santander USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-76994 taken from his Santander USA customer service problem that occurred on November 15th, 2017.

Santander USA

2.25 of 5 stars | 31 reviews

GetHuman-76994's Santander USA Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Santander USA, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Santander USA in any way.

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