Sears Delivery: The FSA company in Ft. Pierce is not working wi...
A Sears Delivery customer review by GetHuman user ~Get your act together from November 21st, 2017
Background on ~Get your act together 's case
GetHuman: ~Get your act together - can you tell our other Sears Delivery customers when your case took place?
~Get your act together : Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~Get your act together a list of common Sears Delivery problems)
~Get your act together : "Warranty claim" was why I was trying to call.
~Get your act together 's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Get your act together : The FSA company in Ft. Pierce is not working with the best interest of your customer or sears in mind. *Let me give you a example. *If a machine will not fit at a home and the delivery team knows per FSA they need to leave the opened merchandise at the now unhappy customers house. FSA now had to return to this customers hoist * more times, one to pick up the merchandise that did not fit and another to bring the right one.*Sears can no longer sell the merchandise a new because it's been opened. *So it's not cost effective to sears and your customer now is unsure about purchasing with sears in the future. *Things can be done logically FSA is just lining their pockets with the not needed extra trips. *They get upset at the delivery team if they take the wrong unopened merchandise back to the wear house to ensure that the customer is happy and sears isn't losing money or looking incompetent. *In my opinion the way FSA is handling the delivery strategies for sears should be reevaluated. Oth
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~Get your act together : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Get your act together : I'd give them a three out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~Get your act together : For that I would say one out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~Get your act together : Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Get your act together taken from his Sears Delivery customer service problem that occurred on November 18th, 2017.