Sears Delivery: Worst delivery service I've ever had. The first...

A Sears Delivery customer review by GetHuman user ~Unhappy Sears Customer from November 22nd, 2017

Background on ~Unhappy Sears Customer's case

GetHuman: ~Unhappy Sears Customer - can you tell our other Sears Delivery customers when your case took place?
~Unhappy Sears Customer: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
~Unhappy Sears Customer: I used the 800-732-7747 number I found for on the GetHuman Sears Delivery customer phone number page I was on: Sears Delivery Customer Service Phone Number
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy Sears Customer a list of common Sears Delivery problems)
~Unhappy Sears Customer: "Track order" was why I was trying to call.

~Unhappy Sears Customer's review of Sears Delivery customer service

GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy Sears Customer: Worst delivery service I've ever had. The first item was damaged. The second go around the scheduled the wrong date, and customer service hardly speaks English. I won't be using SEARS delivery again.
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~Unhappy Sears Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy Sears Customer: I'd give them a three out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~Unhappy Sears Customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~Unhappy Sears Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy Sears Customer taken from his Sears Delivery customer service problem that occurred on November 13th, 2017.

Sears Delivery

2.11 of 5 stars | 242 reviews

~Unhappy Sears Customer's Sears Delivery Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sears Delivery, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sears Delivery in any way.

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