Sears Delivery: We ordered a mattress and were assured that the...
A Sears Delivery customer review by GetHuman user ~Not happy from November 25th, 2017
Background on ~Not happy's case
GetHuman: ~Not happy - can you tell our other Sears Delivery customers when your case took place?
~Not happy: Yes. It was late at night, on November 18th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~Not happy a list of common Sears Delivery problems)
~Not happy: "Account Access" was why I was trying to call.
~Not happy's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not happy: We ordered a mattress and were assured that they would call before they came to the house, no one called until they called to say that we were not home. Someone arrived home within * minutes,,and there was no delivery person around. Customer service would not help, and now I am pregnant with nowhere to sleep tonight. I still have no answers or a mattress.
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~Not happy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not happy: I'd give them a four out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~Not happy: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~Not happy: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not happy taken from his Sears Delivery customer service problem that occurred on November 18th, 2017.