Sears.com: Kristen came on the phone and listened to my si...

A Sears.com customer review by GetHuman user ~hardtail from November 27th, 2017

Background on ~hardtail's case

GetHuman: ~hardtail - can you tell our other Sears.com customers when your case took place?
~hardtail: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Sears.com, and if so, how?
~hardtail: I used a phone number I found on the GetHuman Sears.com customer service contact info page: Contact Sears.com Customer Service
GetHuman: And which of these common Sears.com customer issues best describes the reason you wanted to talk to them?
(Shows ~hardtail a list of common Sears.com problems)
~hardtail: "Cancel order" was why I was trying to call.

~hardtail's review of Sears.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Sears.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hardtail: Kristen came on the phone and listened to my situation, asked several questions for clarification and worked very hard to resolve the issue.
GetHuman: Let's quantify your experience contacting Sears.com. On a scale of 1 to 5, how easy is it go get help on a Sears.com problem?
~hardtail: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hardtail: I'd give them a one out of five on communication.
GetHuman: And what about Sears.com's ability to quickly and effectively address your problem?
~hardtail: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears.com customers?
~hardtail: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Sears.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hardtail taken from his Sears.com customer service problem that occurred on November 20th, 2017.

Sears.com

3.20 of 5 stars | 34 reviews

~hardtail's Sears.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sears.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sears.com in any way.

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