Sears Customer Reviews

“US Service Center ... Very Helpful, and how refreshing to speak with a representative not located in some foreign call center reading from a” Read full review ›

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by Anonymous - from 1 mo ago

“i spoke with ruth in florida to cancel a warranty contract on 04/20/2012 and she was excellent. Communication, manners,responsiveness, 5 out” Read full review ›

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by Anonymous - from 1 mo ago

“Had enough of Sears products. Going to return the appliance and buy it somewhere else.” Read full review ›

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by pat - from 1 mo ago

“poor service. the service dept can't keep their appts. then you get offered a free home improvement estimate as consolation. its already F” Read full review ›

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by pestopro - from 2 mos ago

“Absolutely no effort to give any service. My 3 yr old washer has broken for the 3rd time, same problem. But I'm 94 days since last repair. S” Read full review ›

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by getsmartnotrich - from 2 mos ago

“spoke english, from Idaho answerd my question, phone call lasted 4 minutes, Please continue employing english speaking US citizenzs ” Read full review ›

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by FEMAILRR2 - from 3 mos ago

“Called & gave Phone # and address. On hold 5min while repair visits were viewed. Explained the 4 repairs (for the same thing, ea taking 2+wk” Read full review ›

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by joyce - from 3 mos ago

“We bought a Kenmore frig in 2010. Had to have service July 2011. Called Feb 1st for service. Again in panic Feb 4 for emergency service-NON” Read full review ›

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by errin24 - from 3 mos ago

“Outsourced call center with poor language skills. Asked to speak with a manager about delivery problem and was disconnected 4 times. ” Read full review ›

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by jane - from 3 mos ago

“everyone and I mean everyone had a heavy spanish accent. where is their customer service located?” Read full review ›

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by wayne atkinson - from 3 mos ago

“I have new lawn tractor asked for help in dec 2011 tech never showed up to put snowblower on no show got a bogus excuse was given a phone nu” Read full review ›

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by Anonymous - from 4 mos ago

“Part was very expensive” Read full review ›

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by juststeve35 - from 4 mos ago

“Craftsman tools and clothing? No problem. Small Appliances? You betcha... Major appliances, furnaces, etc?? Not on your life... Run, ” Read full review ›

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by Juststeve35 - from 4 mos ago

“1 year old furnace leaking oil and caught fire, not even 3 weeks after 1st yearly maintenance. Salesperson lied, can't get a human on the p” Read full review ›

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by Anonymous - from 4 mos ago

“Poor customer Service in Greenville NC” Read full review ›

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