Sears no way again.
A Sears customer review by GetHuman user ~Bob Nahmias from November 21st, 2017
Background on ~Bob Nahmias's case
GetHuman: ~Bob Nahmias - can you tell our other Sears customers when your case took place?
~Bob Nahmias: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Bob Nahmias a list of common Sears problems)
~Bob Nahmias: "Track order" was why I was trying to call.
~Bob Nahmias's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bob Nahmias: Sears no way again.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Bob Nahmias: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bob Nahmias: I'd give them a five out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Bob Nahmias: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~Bob Nahmias: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bob Nahmias taken from his Sears customer service problem that occurred on November 15th, 2017.